Terms of Use

By accessing or using the Country Care Support Services website at countrycaresupportservices.com.au ("the Site"), you agree to be bound by these Terms of Use. If you do not agree, please do not use the Site.

1. About us

Country Care Support Services is a disability and aged care support provider operating across regional Victoria, Australia. We provide NDIS support services as an unregistered NDIS provider, and aged care services including the Support at Home program. References to "we", "us", or "our" in these Terms refer to Country Care Support Services.

2. Use of this site

You may use the Site for lawful purposes only. You must not:

• Use the Site in any way that violates applicable Australian laws or regulations
• Transmit any unsolicited or unauthorised advertising or promotional material
• Attempt to gain unauthorised access to any part of the Site or its related systems
• Use the Site to transmit harmful, offensive, or misleading content
• Reproduce, duplicate, or copy material from the Site for commercial purposes without our written permission

3. Information on this site

The content on this Site is provided for general information purposes only. It is not intended to constitute professional advice — including legal, medical, financial, or NDIS planning advice. While we take care to keep information accurate and up to date, we make no warranties or representations about the completeness, accuracy, or suitability of the information for any particular purpose. You should seek independent professional advice before making decisions based on information found on this Site.

Information about NDIS pricing, funding programs (including Support at Home), and eligibility criteria is subject to change by the relevant government agencies. We endeavour to keep this information current but cannot guarantee it reflects the most recent policy changes.

4. Intellectual property

All content on this Site — including text, images, logos, graphics, and design — is owned by or licensed to Country Care Support Services and is protected by Australian copyright law. You may view and print content for your personal, non-commercial use only. You must not reproduce, distribute, or use any content for commercial purposes without our prior written consent.

5. Third-party links

The Site may contain links to third-party websites, including government portals (such as the NDIS website and My Aged Care) and other external resources. These links are provided for your convenience only. We do not endorse, control, or take responsibility for the content or privacy practices of any linked sites. Accessing third-party sites is at your own risk.

6. Limitation of liability

To the maximum extent permitted by law, Country Care Support Services excludes all liability for any loss or damage (including direct, indirect, or consequential loss) arising from your use of, or reliance on, the Site or its content. Nothing in these Terms limits any rights you may have under the Australian Consumer Law.

7. Privacy

Your use of this Site is also governed by our Privacy Policy, which explains how we collect and handle your personal information. By using the Site, you consent to the practices described in our Privacy Policy.

8. Governing law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising from your use of the Site will be subject to the exclusive jurisdiction of the courts of Victoria.

9. Changes to these terms

We may update these Terms of Use from time to time. The current version will always be available on this page with the date it was last updated. Continued use of the Site after any changes constitutes your acceptance of the updated Terms.

10. Contact us

If you have any questions about these Terms, please get in touch:

• Phone: 0491 288 978
• Email: info@countrycaresupportservices.com.au